Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions

Shipping & Delivery

We give you two economical and convenient shipping options.

The first option is using the speed services shipping option form the post office. This service gives you easy tracking via the www.parceltrack.co.za website. the services typically takes two business days and the good are delivered to you closest post office

The second option is a hand courier express door to door service. This option also allows tracking but is slightly faster, depending on where you live. this option typically takes about two days.

Privacy & Security

We believe that our entire business is built around privacy. We use the very latest technology to ensure your information is safe. We do not store any credit card details and our credit card payment gateway is provided by Netcash, one of South Africa's biggest gateways. they are part of the softline group. We do not sell, or republish any customer information. We will not send you email unrelated to your spesific enquiries or orders.

Returns & Replacements

We will take every effort to ensure all legitimate claims are honoured. We will only refund unopened items if a valid reson exists. We will replace or repair all items under the manufacturer's warranty.

Ordering

If you find our order system difficult, please contact us and we will gladly assist.

Payment, Pricing & Promotions

While we strive to keep pricing up to date, we reserve the right to change pricing from time to time. All prices quoted on the site is VAT inclusive to avoid confusion.